Shipping Policy

At Dupatta Emporium, we are committed to delivering your orders safely and as quickly as possible. This Shipping Policy explains our delivery process, shipping charges, and related terms for orders placed through our online store.

1. Delivery Locations

We currently deliver orders across Pakistan, including major cities and most serviceable areas.

Some remote areas may have longer delivery times or additional shipping charges depending on courier availability.

2. Order Processing

Orders are normally processed within 1–2 business days after confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

During sales, promotions, or high-demand periods, processing may take slightly longer.

3. Delivery Time

Estimated delivery times within Pakistan are:

• Major cities: 2–5 business days

• Other areas: 3–7 business days

• Remote areas: 5–10 business days

Delivery times are estimates and may vary due to weather, public holidays, courier delays, or other circumstances outside our control.

4. Shipping Charges

Shipping charges are calculated and displayed at checkout.

From time to time, we may offer free shipping promotions or special delivery rates. Any applicable offer will be clearly mentioned on our website.

5. Cash on Delivery (COD)

We offer Cash on Delivery (COD) on eligible orders within Pakistan.

For COD orders, you are required to pay the full order amount to the courier at the time of delivery.

We reserve the right to contact customers to confirm COD orders before dispatch.

6. Order Tracking

Once your order has been dispatched, we may provide a tracking number through SMS, WhatsApp, email, or other available communication methods.

You can use the tracking information provided to check the status of your shipment.

7. Delivery Delays

Although we work with reliable courier services, delivery delays can occasionally occur because of:

• Weather conditions

• Public holidays

• Road closures

• High courier volumes

• Incorrect or incomplete addresses

• Unforeseen logistical issues

We will do our best to assist you if your order is delayed, but we cannot guarantee delivery on a specific date unless explicitly stated.

8. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address and contact number.

If an order is returned because of an incorrect address, refusal to accept the parcel, or repeated failed delivery attempts, additional shipping charges may apply for re-delivery.

9. Failed Delivery / Refused Orders

If a customer refuses a COD order or repeatedly fails to receive an order, we reserve the right to restrict or disable COD availability for future orders.

For prepaid orders returned because of customer-related issues, any applicable refund will be processed according to our Refund/Return Policy, after deducting relevant shipping or return charges where applicable.

10. Damaged Packages

If your package appears visibly damaged when delivered, please notify the courier immediately and contact us as soon as possible.

Where possible, take clear photographs or videos of the package and its contents and send them to our gmail 

11. Lost or Missing Shipments

If your tracking information indicates that a shipment has been delivered but you have not received it, please contact us within [24–48 hours].

We will coordinate with the courier company to investigate the shipment.

12. International Shipping

International shipping is not currently available.

If international shipping is available, delivery times, shipping charges, customs duties, taxes, and other import-related fees may vary depending on the destination country. Any customs duties or taxes imposed by the destination country are the customer's responsibility unless otherwise stated.

13. Contact Us

If you have any questions about your order or our shipping policy, please contact us:

Store: Dupatta Emporium
Email: os19602512@gmail.com
WhatsApp: 03345710010
Business Hours: 9am-6am

By placing an order through our website, you acknowledge and agree to the terms of this Shipping Policy.

Last Updated: [Date]